Travel Agent/Adviser Māngai Whakarite Haerenga/Kaitohutohu Whakarite Haerenga
Travel agents/advisers provide information about tourism attractions, sell travel, accommodation, tours and attractions, do ticketing, and process payments.
Travel agents/advisers may do some or all of the following:
- give advice on travel or holiday plans, accommodation, transport, and places of interest
- book accommodation, transport, tours and cruises
- advise clients about visas, passports and insurance
- prepare itineraries, issue tickets and collect payments
- organise and book conferences.
Useful experience for travel agents/advisers includes:
- work in travel or tourism
- sales or retail work
- overseas travel.
Travel agents/advisers need to be:
- skilled in sales and customer service
- good at listening, and understanding of their clients' needs
- able to relate to people from a wide range of cultures
- enthusiastic, friendly, patient and helpful
- professional, responsible and resourceful
- excellent at time management and planning
- very accurate.
Travel agents/advisers need to have knowledge of:
- New Zealand's and other countries transport systems, accommodation and tourist attractions
- computer reservation systems
- airline routes, alliances, and safety and security regulations
- passport and visa requirements, travel insurance and foreign currencies
- current affairs, including areas where travel may be dangerous.
- usually work regular business hours, but may have to work long hours and weekends, or be on call
- work in travel agencies and offices, from their home, or in tourist information centres
- may take familiarisation trips within New Zealand or overseas.
No specific secondary education is required for this job, but English, maths, geography and languages to at least NCEA Level 2 are useful.
For Year 11 to 13 learners, trades academies and the STAR and Gateway programmes are good ways to gain relevant experience and skills.
Travel agents/advisers may progress to set up their own business as a travel broker, or move into management.
Travel agents/advisers may specialise in travel wholesaling (selling airline tickets, accommodation and tours to retail travel agents).
Years Of Training<1 year of training usually required.
There are no specific entry requirements to become a travel agent/adviser as skills are learned on the job.
Travel wholesalers generally require a travel qualification, such as a degree or New Zealand Certificate in Travel, and relevant experience at a retail or wholesale travel company.